1. General Policy

We hereby notify that we do not offer refunds for all types of online game top-up services due to the nature of digital goods and services that cannot be returned after use.

2. Reasons for No Refund Policy

• Digital products delivered cannot be cancelled or recalled
• Used top-up codes or game items cannot be restored to original state
• Prevention of system abuse and fraudulent activities
• Terms and conditions of game developers and business partners

3. Exceptions

We may consider refunds only in the following exceptional circumstances:

• Technical errors from our system
• Unintentional duplicate payments
• Top-up codes that cannot be used due to supplier errors

* Consideration is at our sole discretion and requires supporting evidence

4. Request Process

If you believe you are entitled to a refund under the above exceptions, please contact us within 7 days from the transaction date with relevant supporting evidence.

5. Legal Compliance

This policy is formulated in accordance with:

• Consumer Protection Act B.E. 2522 (Thailand)
• Computer Crime Act B.E. 2550 (Thailand)
• Bank of Thailand regulations on electronic payments
• International consumer protection standards
• Digital services regulations in applicable jurisdictions

6. Contact Information

If you have any questions regarding this policy, please contact us through the channels specified on our website.

7. Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.